UPDATE: Travel chaos has erupted as an IT glitch at French border control leads to extensive delays for holiday travelers. As of December 21, 2025, families heading to Europe for Christmas are facing unprecedented waiting times at airports, ferry terminals, and on the roads.
Skiers arriving in Geneva are experiencing delays of up to four hours due to the newly implemented EU Entry/Exit System (EES), which has sparked frustration among holiday-goers eager to hit the slopes. Meanwhile, the Port of Dover is seeing lengthy waits for ferry passengers, exacerbated by the same IT issues affecting French border controls.
Authorities predict nearly 30,000 cars will embark on outbound journeys from Dover this festive season, marking it as the busiest Christmas getaway on record for the UK. Additionally, an estimated 37.5 million leisure trips are expected to take place by car in the week leading up to Christmas Eve, according to the RAC.
The EES, designed for non-EU citizens entering the Schengen zone, requires travelers to scan fingerprints and facial biometrics at designated kiosks. This controversial system has already resulted in significant delays at airports across Europe, including those in France, Germany, and Spain. Airports Council International reports a staggering 70% increase in waiting times, with many travelers facing queues exceeding three hours.
Travel expert Paul Charles criticized the EU for introducing such a complex system during peak travel times, stating, “There’s never a good time to introduce this sort of system… they had not put enough resources into ensuring it is a smooth process.”
In light of the chaos, P&O Ferries has advised customers to allow extra time for their journeys, while the AA is warning travelers that patience will be crucial this year. “Patience will be your best present this year,” said AA patrol expert Shaun Jones. Meanwhile, RAC mobile servicing leader Nick Mullender cautioned that without careful planning, holiday journeys could become “Grinch-worthy.”
The Department for Transport responded to the situation, indicating that the EU’s phased roll-out of the EES is not fully implemented, asserting that current queue times at Dover are typical for the Christmas season. Travelers are encouraged to check with their operators for guidance on arrival times and potential impacts to their journeys.
As delays continue to mount, travelers are urged to stay informed and plan accordingly. With the Christmas getaway already in full swing, the situation remains fluid and will require vigilance from all heading to their holiday destinations.
