Customers of Sky are experiencing a series of frustrating television issues, including slow channel changes and screens going black. This problem has primarily affected users of the Sky Mini box, particularly those with Samsung televisions. Many viewers have found themselves disrupted during their viewing experiences.
According to a Sky engineer, the issues are notably prevalent among Samsung TV owners. As complaints continue to rise, help has emerged from an unexpected source. Renowned football commentator Jacqui Oatley has shared a straightforward solution that may resolve the glitches affecting these users.
One of the key recommendations is to switch off the Wi-Fi connection on the Samsung TV. Oatley advises customers to navigate to the TV’s settings menu and disable the Wi-Fi feature. This is important because the Sky Mini box communicates directly with the main Sky box, rather than relying on the television’s built-in apps.
After turning off the Wi-Fi, users should also consider accessing streaming applications through the Sky interface rather than through the television’s native apps. This adjustment may significantly enhance the viewing experience and eliminate the reported glitches.
The Sun has reached out to both Sky and Samsung for additional comments regarding this issue and the proposed fix. As more customers report similar problems, it remains crucial for both companies to address these concerns promptly to maintain customer satisfaction.
The situation serves as a reminder of the technical challenges that can arise in modern home entertainment systems. Users are encouraged to stay informed about potential solutions and continue monitoring for any updates from Sky and Samsung.
