UPDATE: Budgens has just announced a groundbreaking initiative to deter alcohol-related crime at its newly licensed store in Chatham, using AI facial recognition technology. This strategy aims to prevent “banned” customers, identified for alcohol-related behavior or shoplifting, from making purchases.
The Medway Council granted Budgens its alcohol sales license on November 11, after initial rejections due to concerns over anti-social behavior in the area. This new location at the Chatham Waterfront has been a focal point for community regeneration, previously marked by issues related to street drinking and crime.
Charworth Ltd, the husband-and-wife team managing the store, argued their case at a licensing hearing, highlighting the store’s potential for positive change. Managing director Nick Semper emphasized that the shop’s measures, including barrier entrances and a staffed exit, will enhance security while ensuring responsible alcohol sales.
“We won’t serve them and we have physical and technical measures in place to stop them accessing it,” said Semper, referring to the “banned” customers.
The store will implement Facewatch, a sophisticated AI system already in use at various retailers, which alerts staff to identify and deny service to known offenders. This technology has reportedly “drastically reduced” incidents of theft and disturbances in other Budgens locations. However, privacy advocates have raised concerns about potential infringements on shopper rights.
In response to public safety concerns, the council imposed specific conditions on alcohol sales. The approved hours for selling alcohol have been limited from 9 AM to 11 PM to 9 AM to 9 PM, and the strength of beers and ciders is capped at 5.5% ABV. Additionally, single cans will not be sold; only multipacks will be available.
Despite these measures, both Kent Police and the Medway Council’s public health team expressed ongoing objections. PC Carrie Knight highlighted the area’s high levels of alcohol-related crime, stating, “Regeneration alone does not negate the risks associated with alcohol sales at this location.”
Members of the licensing panel have mandated comprehensive training for staff on alcohol sales, alongside the maintenance of a robust CCTV system integrated with Facewatch. All instances of refused alcohol sales must also be documented, ensuring accountability and community safety.
As this situation develops, the community is urged to monitor Budgens’ impact on local crime rates and public safety. The store’s innovative approach to AI technology could set a precedent in retail security, but its success will ultimately depend on its ability to balance business interests with community well-being.
Stay tuned for more updates on this developing story as Budgens embarks on this ambitious journey to reshape the retail landscape in Chatham.
