URGENT UPDATE: Castlehill Care Home in Inverness has been rated “adequate” following a recent and unannounced inspection by the Care Inspectorate, revealing a more positive environment for residents. The inspection took place from December 15 to 17, 2025, and while progress has been noted, officials insist that further improvements are critical.
The inspection team, which engaged with 39 residents and eight relatives, found a “happier atmosphere” and enhanced staff morale. Many families expressed confidence in the home’s new leadership team, indicating a shift in how care is administered. However, the home remains under scrutiny, rated as “adequate”—the third level on a six-point scale.
Key improvements included better care planning and quicker responses to changes in residents’ health. Staff were noted to be more responsive to continence needs, and residents appeared “smart and well-dressed.” Mealtime support has also improved, with staff providing one-on-one assistance, making dining experiences more dignified and enjoyable.
The inspection highlighted a variety of in-house activities available to residents, such as music sessions, baking, and seasonal crafts, all facilitated by engaging activity staff attuned to residents’ interests. The leadership team has been praised for their growing professionalism and clearer management structures, which have enhanced overall care and quality assurance practices.
Despite these improvements, inspectors urged that complaint handling remains an area requiring urgent attention. A policy is in place; however, logs were found to be lacking in detail regarding actions taken and outcomes. Consequently, the requirement for improvement in this area has been extended until March 2026.
Additionally, the inspection reviewed infection prevention and control measures, which were found to be satisfactory, with effective cleaning routines and good hygiene practices observed. All legal documentation regarding residents’ capacity and decision-making was up to date and well-managed.
The Care Inspectorate emphasized that while the current evaluation reflects progress, a “continued focus” is essential for raising care standards further. Inspectors expressed optimism about the direction of improvements and the home’s ability to address past concerns effectively.
Next steps will concentrate on ensuring these improvements are sustainable, particularly by enhancing record-keeping and addressing concerns raised by residents and families promptly. The full inspection report is available for public review, and Castlehill Care Home management has been invited to comment on these findings.
Residents and families are encouraged to stay informed about ongoing developments at Castlehill Care Home as the team works diligently to enhance care standards and resident satisfaction.
